Dispatch desk for owner-operators & small fleets
Better-paying loads. Less time on the load board.
We find, negotiate and book freight for your truck, handle broker paperwork and invoicing, and stay on the phone while you drive.
Illustrative lanes and rates to show how a booked load is summarised for you.
Example dashboard. We watch these numbers weekly so problems are fixed before Amazon flags them.
Truck dispatching
Your back office, run from our dispatch desk
You keep the wheels turning. We handle the calls, emails and paperwork that sit between you and a paid load, and you approve every load before we book it.
Load sourcing
We search load boards and our broker network for freight that fits your lanes, equipment and home time.
Rate negotiation
We negotiate every rate with the broker, aiming for a better rate per mile and fewer empty miles.
Route planning
Routes planned around weather, construction, HOS limits and fuel stops so you deliver on time.
Broker setup & paperwork
Carrier packets, rate confirmations, W-9 and insurance certificates sent and tracked for you.
Broker credit checks
We check broker credit and payment history before booking, so you haul for people who pay.
Invoicing & factoring
Invoices with BOL and POD go out right after delivery, to the broker or your factoring company.
Driver support
Check calls, detention and lumper requests, and help finding roadside service if a truck breaks down.
Compliance reminders
We track insurance, IFTA, permits and FMCSA renewal dates and remind you before they lapse.
Equipment we dispatch
Tap a trailer type to see the freight we usually book for it.
How onboarding works
Send your documents
MC and DOT numbers, W-9, certificate of insurance and a signed dispatch agreement.
Set your preferences
Lanes, minimum rate per mile, home time and the freight you will or won't haul.
We find and negotiate
We present the best load options and confirm only after you approve.
We handle paperwork
Rate confirmation, broker packet and directions sent to you and your driver.
Deliver and get paid
We send the invoice with BOL and POD and follow up until payment arrives.
Earnings estimate
What a week on the road could pay you
Move the sliders to match your truck. The estimate updates as you go and shows where each dollar ends up.
Estimated weekly take-home after fuel & fee
$3,300
| Gross revenue | $6,500 |
| Fuel | −$1,625 |
| Dispatch fee | −$455 |
| Monthly take-home (4.33 weeks) | $19,140 |
Estimate only. It leaves out insurance, maintenance, tolls and truck payments, and real rates change with the market.
Amazon account management
From first listing to a healthy, growing store
We set up, run and protect your Amazon seller account, whether you are launching your first product or managing a full catalogue with FBA or FBM.
Account setup
Seller Central registration, identity verification, tax and bank details, done right the first time.
Brand Registry
Register and protect your brand, unlock A+ content and brand stores, and report hijackers.
Listings & SEO
Keyword research, titles, bullet points, images and backend terms that help shoppers find you.
PPC advertising
Sponsored Products and Brands campaigns managed against your target ACoS, with weekly reporting.
Inventory & FBA
Stock planning, shipment creation and FBA prep so you avoid stockouts and storage fees.
Suspension appeals
Root-cause review and a written plan of action to help get a suspended account or listing reinstated.
Reimbursements
We find lost, damaged and overcharged FBA inventory and file the claims to recover your money.
Product launch
Launch plan covering listing, pricing, coupons, reviews programme and ads for the first 90 days.
The numbers we protect
Amazon can suspend accounts that miss these targets. We check them every week and fix the cause, not just the symptom.
| Metric | Amazon target | What we do |
|---|---|---|
| Order defect rate | < 1% | Answer A-to-Z claims and negative feedback fast |
| Late shipment rate | < 4% | Watch handling times and carrier pickups |
| Pre-fulfilment cancel rate | < 2.5% | Keep stock counts in sync across channels |
| Valid tracking rate | > 95% | Confirm every FBM order with valid tracking |
FBA or FBM, we run both
Pick the model that fits your margins. We can also run a mix of the two.
How we work with your store
Account audit
We review your account health, listings, ads and inventory and send you a written report.
Growth plan
Priorities, budgets and targets agreed with you for the next 90 days.
Build and fix
Listings rewritten, campaigns restructured and problem cases closed.
Run and report
Daily management with a weekly report on sales, ad spend and account health.
Why FIVEDA GLOBAL
One team across two time zones
Our India operations centre works while US trucks are rolling and US shoppers are buying, so someone is always on your account.
One point of contact
A named dispatcher or account manager who knows your business.
Round-the-clock cover
Teams in the US and India keep your trucks and store covered day and night.
Clear reporting
Weekly numbers on loads, revenue, ad spend and account health.
Compliance first
We follow FMCSA rules and Amazon policy, so growth never risks your authority or your account.
Questions
Frequently asked
What do I need to start dispatching with you?
An active MC and DOT number, a W-9, a certificate of insurance and a signed dispatch agreement. If you use a factoring company, send its notice of assignment too.
Can you manage an account I already have?
Yes. We start with an audit of your existing account, then take over listings, ads, inventory and account health once you approve the plan.
Do I have to take every load you find?
No. We send you the load details and rate first, and we book only the loads you approve.
My account is suspended. Can you help?
We review the suspension notice and your account data, find the root cause, and write a plan of action for your appeal. Contact us as soon as possible, since timing matters.
How is the dispatch fee charged?
Usually as a percentage of each load's gross rate, invoiced weekly. Contact us for the current rate for your equipment type.
Do you work with FBA and FBM sellers?
Both. We handle FBA shipment planning and prep, and FBM order processing, tracking and returns.
Which states do you dispatch in?
We book freight across the continental United States, based on the lanes and home time you choose.
Which marketplaces do you cover?
Amazon US is our main focus. Ask us about other Amazon marketplaces for your product.
Contact us
Tell us about your trucks or your store
Send the form and our team will reply within one business day. For anything urgent, call or message us on WhatsApp.